Privacy Policy

Privacy Policy

Our website address is: https://www.relinktherapy.co.uk.

Who we are

Relink Therapy is a private therapy practice committed to providing quality therapy services while protecting and respecting your privacy. This Privacy Policy explains how we may collect, use, and protect your personal information when you visit our website or engage with our services.

Information We May Collect

We may collect personal data that you provide to us directly, including:

  • Name
  • Contact details (email, phone number)
  • Payment information (for booking sessions)
  • Any other relevant personal details you may provide during consultations or via forms on our website

We may also collect information automatically through the use of cookies on our website, such as:

  • IP address
  • Browser type and version
  • Time and date of visits
  • Pages viewed and how long you stayed on each page

How We May Use Your Information

We may use the personal information we collect for the following purposes:

  • To provide therapy services, including assessment, support, and follow-up care
  • To process payments for sessions
  • To improve our website and services
  • To respond to your inquiries and requests
  • To comply with legal or regulatory obligations

Organizations We Use

We use several third-party organizations and platforms to provide our services. These platforms include:

  • Microsoft: For new client forms, which are then securely exported to Google Drive for storage.
  • WhatsApp: For communication with clients.
  • FreeAgent: For invoicing and session records management.
  • Google Calendar: For appointment scheduling (only initials are used).
  • Mettle: For managing our business bank account.
  • Apple: For using iPhones and iPads to access the above-mentioned services and communication tools.

We may also use other third-party organizations, platforms, or services as needed to provide our therapy services. These third parties are selected with care to ensure your personal data remains protected.

Data Security

We use biometrics, two-factor authentication, and other security measures to limit the risk of unauthorized access to your personal information. All sensitive data, such as payment information, is transmitted via encrypted channels, and we maintain physical, electronic, and procedural safeguards to protect your information.

Your Rights

You have the following rights regarding your personal information:

  • The right to access the information we may hold about you.
  • The right to request correction or deletion of your data.
  • The right to object to processing or withdraw consent where applicable.
  • The right to request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us via email at info@relinktherapy.co.uk.

Retention of Your Information

We may retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. The retention period may vary depending on the type of data and its purpose.

Cookies

Our website uses cookies to improve your experience. A cookie is a small text file stored on your device to help analyze website traffic and customize your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated date. Please review this policy periodically to stay informed on how we are protecting your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@relinktherapy.co.uk.